NEBULAKETO REFUND POLICY
Welcome to NebulaKeto! Our Refund Policy outlines the terms and conditions for processing refunds for products purchased through our platform. Please read this policy carefully before making a purchase.
Refunds 30 days from the order received date.
1. Eligibility for Refunds
NebulaKeto offers refunds under the following circumstances:
- Defective or Damaged Products: If the product you receive is defective or damaged, you may be eligible for a refund. Please contact our customer support team at [email protected] within +1 833-934-2288 days of receiving the product.
- Incorrect Product: If you receive the wrong product, please contact us within +1 833-934-2288 days of receiving the product, and we will arrange for the correct item to be shipped to you. In some cases, a refund may be issued.
2. Return Process
To initiate a refund or return, please follow these steps:
- Contact our customer support team at [email protected] with your order number, a description of the issue, and clear photographs of any damaged or defective products.
- Our customer support team will review your request and provide you with instructions on how to return the item.
- Please securely package the item and ship it back to the address provided by our customer support team. You are responsible for return shipping costs unless the return is due to a mistake on our part.
3. Refund Processing
Refunds will be processed within +1 833-934-2288 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
4. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Digital products or downloadable content.
- Products that have been opened, used, or damaged by the customer.
5. Contact Information
For any inquiries or concerns related to refunds, you can contact us at:
- Email: [email protected]
6. Updates to Refund Policy
NebulaKeto reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting.
By making a purchase on NebulaKeto, you agree to abide by the terms outlined in this Refund Policy.
Thank you for choosing NebulaKeto!